Running Grid is committed to creating a welcoming, accessible, and inclusive experience for everyone.

We are pleased to announce that Running Grid has joined the Hāpai Access Card scheme as part of our ongoing commitment to providing an excellent customer experience for disabled people visiting. For more information, see the webpage for Running Grid on the Hāpai Access Card website.

Standing and Queuing

We do not encourage walk-ins, so you never have to worry about waiting in line. We also provide four chairs at our venue, ensuring that everyone has a comfortable spot while they wait.

Urgent Toilet Access

We have one unisex toilet, accessible to all customers who have a booking code to enter our store.

Disability Assist Dogs

Running Grid is a fully self-service, high-intensity gaming environment with flashing lights, sound effects, and fast physical movement. For safety reasons, animals (including pets and service animals) cannot enter the gaming rooms. We respect and comply with New Zealand law regarding Disability Assist dogs and will always welcome registered Disability Assist dogs in our venue’s reception and waiting areas. However, due to the nature of our equipment and enclosed spaces, it is not safe for dogs to accompany players inside the gaming rooms. Customers who require a Disability Assist dog are welcome to attend with a support person who can remain with the dog outside the game area while the participant plays.

Essential Companions

Free entry to the lobby for an essential companion of cardholders.

Difficulty Accessing Visual Information

As an unstaffed venue, we have clear signs to guide customers through each step before starting the game. We provide a QR code to scan for game instructions in a video with audio and subtitles. Our support number is displayed on the wall if a cardholder needs assistance.

Difficulty Accessing Audible Information